In case of dispute the consumer may appeal an Alternative Dispute Resolution Entity of consumer disputes called
Centro de informação de Consumo e Arbitragem do Porto, located in Rua Damião de Góis, nº .31, loja 6, 4050-225 Porto, with the following contacts:
Rua Damião de Góis, nº.31, loja 6, 4050-225 Porto
Phone 22 5026109 or 22 5026109 (Call to the fixed national telephone network)
e-mail: cicap@mail.telepac.pt
Site: www.cicap.pt
More detais in Portal do Consumidor www.consumidor.pt