In the event of a dispute, the consumer can turn to an Alternative Dispute Resolution Body called
Centro de Informação de Consumo e Arbitragem do Porto, located at Rua de Damião de Góis, n.º 31, loja 6, 4050-225 Porto, with the following contact details:

Tel: 225 029 791 / 225 026 109;

e-mail: cicap@mail.telepac.pt;

website: www.cicap.pt

More information on the Consumer Portal at: www.consumidor.pt